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NEW QUESTION 45
An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?
- A. Digital Engagement, Shield with Splunk, Social Engagement Studio
- B. Shield and Event Monitoring Analytics App, Pardot
- C. Salesforce Field Service, Shield Encryption at rest. Digital Engagement
- D. REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio
Answer: B
NEW QUESTION 46
A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems?
Choose 2 answers
- A. Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.
- B. Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID
- C. Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.
- D. Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.
Answer: A,B
NEW QUESTION 47
A Marketing team plans to support the launch of a new product line. In discussion with the Sales and IT teams, the Marketing team proposed introducing a leads-management process, along with a web-to-lead form for the landing page that supports the product launch.
The leads captured using the form are added to the new nurturing journey in Marketing Cloud and subsequently routed to the relevant sales team once they qualify at a certain threshold.
What are two implications that a Solution Architect should consider prior to implementing this solution?
Choose 2 answers
- A. Engagement history from the lead record will be natively available for contact record in Marketing Cloud
- B. Need for additional handling of consent, preferences, and compliance for converted leads in Marketing Cloud
- C. Leads can have detrimental impact on quality of contact records in Sales Cloud
- D. Leads are unique contact records in Marketing Cloud
Answer: B,C
NEW QUESTION 48
A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?
- A. Implement Aloha template for students to access email with Salesforce Authenticator app.
- B. Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.
- C. Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.
- D. Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.
Answer: C
NEW QUESTION 49
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